CERTIFICATE PROGRAM IN CUSTOMER SERVICE MANAGEMENT (CPCSM)

Home » CERTIFICATE PROGRAM IN CUSTOMER SERVICE MANAGEMENT (CPCSM)
Certificate Programme  

1Certificate Programme in
Consumer Sales Management
(CPCSM-Sales)

2Certificate Programme in
Customer Service Management
(CPCSM)

3Certificate Programme in
Retail Supply Chain and
Service Management
(CPRSCSM)

Class Room Centres


CERTIFICATE PROGRAM IN CUSTOMER SERVICE MANAGEMENT (CPCSM)


Programme Overview/Introduction:

Customer interaction has assumed a far greater role in digitally connected world. The volume of customer interactions for a modern organization has risen to an unprecedented number. It is now critical for a firm to streamline the way customer interactions are carried out and train the personnel in effective customer service to derive maximum customer lifetime value.

This pioneering program from one of leading B-Schools in India; IIM Rohtak, provides unique opportunity to firms as well as executives and job seekers. The program caters to very specific function and aims to allay the challenges customer facing executives face.

Objective:

  • Premium certification from one of the leading B-Schools in India
  • Teaching through real life scenarios and case studies
  • Prepare participants for increasingly demanding customer service landscape

Programme Module:

Eligibility
Graduate with minimum 50% marks and maximum 5 years of work experience.

Pedagogy:
The teaching approach will be highly interactive taking advantage of the technological benefits. The pedagogy followed for the program will be judicious blend of lectures, real life case studies, quizzes, assignments etc.  HGEIL to ensure uninterrupted technical support in conducting online classes, quizzes, etc.

Program Delivery:

The sessions will be delivered on Hughes Global Education interactive learning platform.

Duration & Programme Schedule:

One session in a week (Total 45 hours in 6 months)

Programme Director:

The programme is designed and directed by Dr. SK Pandey & Dr. Gopal Das

Programme Fee:

Application Fee 2,300/-
Program Fees 32,000/-
Books and Study Materials 1,500/-
Service Tax to be paid extra at applicable rates (currently @ 15%)

Installment Schedule (INR)

Inst I due on 14th November, 2016
17,500 ( includes 1,500/- books charges)/- + S.T

Important Dates:

Last date for receipt of Applications at IIM Rohtak 20th  October, 2016
Declaration of the list of eligible candidates
First Installment of Fees (Last Date)

Orientation and briefing
Second Installment of Fees (Last Date)
27th October, 2016
14th November, 2016
15th November, 2016 

 

 

 

 

 

How To Apply

Applications have to be made online through the link provided in this page.

Step 1. Go to online application page in the IIM Rohtak website and register for the programme to generate the username, application number and password. Click to Register,
Instructions for Online Registration.

Step 2. Apply online by filling the form and uploading your recent photograph.
The registration fee of Rs 2,300/ (USD 80) shall be payable at the time of submitting the application through online mode as per methods given below.

Mode of Payments:

A.  Demand Draft for Rs 2,300/ in favour of “Indian Institute of Management Rohtak” payable at Rohtak.

OR

B. Online Payment Gateway (Debit Card/Credit Card/Net Banking)

* Fee once paid is not refundable or adjustable under any circumstances.

Step 3. Send the Hard copy of Application Form along with documents as specified in Annexure A-1** and one Passport size Photograph (similar to the one which is uploaded in online application) to following address so as to reach latest by October 20, 2016.

Apply Online 

Note: Please use Google Chrome Or Mozilla Firefox for filling the Online Application form. Also, verify the filled details before submitting the online application form.

Mailing Address:

Administrative Officer
Executive Education Programme

Indian Institute of Management Rohtak
M D University Campus Rohtak
Rohtak-124001
(Haryana)
Phone: 01262-228528
Mobile: 7082001607, 7082001618

Terms & Conditions:

1. The right to conduct the Selection Process is with Indian Institute of Management Rohtak only.

2.Indian  Institute  of  Management Rohtak  reserves  the  exclusive  right  to  reject  any application without assigning any reasons thereof.

3. All the information & updates pertaining to admission will be posted on the web site, and no separate communication, by email or other means, will be sent to candidates. If such other means are used, it does not constitute an obligation to continue to use such means.

4. Canvassing in any form will be a disqualification.